What is a cookie?

A cookie is a small file which saves internet settings. Nearly every web page uses cookie technology. The first time you visit a web page, a cookie is downloaded by your web browser. The next time you call up that web page using the same end device, the cookie and the information saved in it is either sent back to the web page that generated it (First Party Cookie), or is sent to a different web page to which the cookie and its information belong (Third Party Cookie). This tells the web page that it has been previously called up by that browser, and in many cases it will vary the content displayed.

Some cookies are extremely useful as they can improve the user experience when you call up a web page again which you have already visited several times. Provided you are using the same end device and the same browser as before, cookies remember things such as the way you prefer to use a page, and adapt the displayed presentation to your personal interests and requirements.


Strictly necessary cookies

Strictly necessary cookies are required for you to be able to navigate around a web page and use its features. Without these cookies, functionalities cannot be guaranteed, such as actions performed (e.g. entering text) being retained throughout a visit, even when the user navigates from one page of a website to another.

Cookies not requiring consent

Cookies of the "strictly necessary" type are required for functions without which you would not be able to use the web page as intended. These cookies are used by BMW only and are therefore known as First Party Cookies. They are saved on your computer only during your current browser session. Strictly necessary cookies ensure, for example, that once you have logged on with your access details, you remain logged on and do not need to log on again when you change to another page. Moreover, these cookies guarantee the proper changeover from http to https when you change to a different page, thus ensuring compliance with enhanced security requirements for the data transfer. Finally, a cookie of this type also saves your decision regarding the use of cookies on our web page. Your consent is not required for the use of strictly necessary cookies.

Strictly necessary cookies cannot be deactivated using the function on this page. You are able to deactivate cookies generally in your browser at any time.

Use of cookies in the Aftersales Online Service portal

Like most of the web pages that you visit, the AOS portal uses cookies to improve the user experience, both for a one-off visit and for repeat visits to the web page. This allows you, for example, to navigate between pages of the website quickly and easily after logging on with your access details, without needing to enter those access details again.

List of the cookies not requiring consent

First Party CookiesPurposeExpiryCategory*
COOKIE_SUPPORTThis cookie indicates whether the browser used supports cookies.365 daysStrictly necessary cookies
GUEST_LANGUAGE_IDThis cookie is used to save the user's current language selection. It is retained beyond the current browser session.365 daysStrictly necessary cookies
LFR_SESSION_STATE_‹ID›This session cookie saves the status of the current session for the content management system.SessionStrictly necessary cookies
JSESSIONIDThis session cookie indicates that an anonymous user is currently actively using the web page; it also counts how many anonymous users are visiting the web page at a given time. This cookie is deleted as soon as you close your browser.SessionStrictly necessary cookies
SMSESSIONThis session cookie equips the user with an anonymized ID while the user is surfing the web page so that the HTTP server can respond to the user's actions (e.g. by providing personalised information).SessionStrictly necessary cookies
SMTRYNOThis session cookie counts the number of failed login attempts by the user.SessionStrictly necessary cookies
smisalreadyloginThis cookie is used for the login process.30 daysStrictly necessary cookies
CookiesConfirmedThis cookie is used to record whether a user has consented to the use of various categories of cookies on the web page. It is retained beyond the current browser session.365 daysStrictly necessary cookies